Negative Reviews: How to Prevent, Improve, Resolve or Remove

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Negative Reviews: How to Prevent, Improve, Resolve or Remove

Date/Time: June 8, 2017 at 2:30 PM ET
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// Webinar summary

Getting more positive reviews is great; but would you rather have one more positive review, or one fewer negative review? Smart dealerships spend a lot of effort getting more positive reviews; smarter dealerships spend just as much or more effort dealing with their negative reviews. Come learn the best strategies to manage your negative reviews.


// Key takeaways

• How can I prevent getting negative reviews in the first place?
• What are best practices for replying to negative reviews? How can that help improve my scores?
• What can I do to resolve negative reviews and minimize their impact?
• When can I get negative reviews deleted?


Steve Pearson
Steve Pearson
CEO, Friendemic

Steve Pearson is the CEO of Friendemic, and he loves helping automotive dealerships connect with past and future customers through social media. Prior to joining the Friendemic team, he worked at McKinsey & Company, Vector Capital, and Google. His professional passion is using technology to improve customer experience. His other passion is mountain climbing; ask him about climbing Mt. Everest. Steve holds an M.B.A. from Harvard Business School.

// Webinar registration

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